Over the last week or so, the air conditioner at the house has been running a lot more than usual. Even at night, it seemed to be working overtime to maintain a pleasant temperature inside our domicile.
That didn’t surprise me. It has been oppressively hot and muggy here in Newnan Georgia for some time. And even the slightly longer nights are not offering much relief, with temperatures only dropping into the high 70’s.
But finally, after a week or so of worrying about our next utility bill, I decided to give the A/C units a service check.
And when I did, I discovered that both units were in need of some significant maintenance. As a former A/C mechanic, I was able to get the air conditioners working perfectly in just a few hours.
This got me to thinking. Sometimes the problem isn’t obvious. Had I continued to attribute the poor performance to the extraordinary heat, I would have never addressed the real issue of a less than optimized A/C Unit.
In business, as in life, we often miss the root cause of an issue by making assumptions and not correctly diagnosing the problem. And that underlying and ignored problem will become worse and worse as time goes on.
In order to properly take care of any situation that may be problematic, you must first correctly identify the problem.
And then and only then, you can fix it!
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Richard - Sometimes we do need an expert to come in and check our systems to make sure we are running at peak performance. Whether a business coach for our business or a doctor for our physical well being we do need an expert take a look. We are usually too close.
Diane...
That is a PERFECT analogy! Thanks so much for the comment/
Very true. Diane makes a good point. Sometimes it takes an outside expert to identify the real (vs perceived) problem. Knowing the problem is half the solution.
Great idea...anyone in need of a check up - give me a call!
Richard you make a great point, taking some time to identify a problem is the first step toward solving it.
Great analogy made here Richard. Finding the root of the problem, rather than making assumptions, is always a good first step....or a costly last resort.
I agree. I read Jeffrey Gitomer every day..check him out www.gitomer.com
Funny that you should mention this. After receiving a $300+ power bill, I did some investigating myself. The AC was not shutting down. It took me an hour to trouble shoot and resolve the issue...
Richard thank God for those AC's. I don't think many people would live in the South if it weren't for those AC's. I had mine recharged with freon this year. My friend/repair man found the leak and now it's great.
Great reminder to everyone to evaluate their progress routinely. Better yet, once a week I say.
Note to self: have A/C units serviced.
Richard, a great reminder to check things on a regular basis, from the car to the house, business and friends and family. We let things go and then the next thing you know it is out of control.
Wonderful post, as always!
Richard...It sounds like now you can look at other problems with a cooler head. lol
Richard,
Definitely. To find the truth one often must go to the roots.