I receive many calls every day inquiring about listings or requesting other information. And I can usually tell within a minute or two whether or not the caller is a serious prospect.
I base my responses on what I perceive to be the level of sincerity of the caller. After all, I am very busy, and I have to make a quick determination as to how much time I can afford to spend with the caller. So here are some tips to employ when you are calling a business of any kind:
The first thing that you should always do is identifying yourself with your first and last name. When you begin a call in this manner, you are immediately conveying the fact to the recipient that the call is sincere and that you are a legitimate caller.
You should also state the purpose of you call in the first sentence. It is always important to let the person on the other end of the line know if your are a potential customer or whether or not you are trying to sell something. There is nothing more disheartening to find out five minutes into the call that the person you though was a potential client is actually trying to sell you something. It's bad technique and it rarely works.
Make your questions as specific as possible. When you ask general questions, you come across as a "tire-kicker" and not as a serious prospect. But if you narrow down the scope of the conversation, you level of immediacy is escalated, and you will get more time and attention.
And finally, don't withhold contact information. Businesses are not free research sources, they have the ultimate goal of engaging in a mutually beneficial transaction. The more contact information that you provide, the greater are you chances of being considered a top-notch prospect. When a caller volunteers their information, I know that they are extremely serious.
Always be mindful that the person that you are calling is spending their time and their money to speak with you, and that calls from legitimate customers are welcomed and encouraged. I love it when a new customer calls and will go out of my way to help them!
After all, that's what I'm here for!

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